August 24, 2020
Memorial Healthcare continues to excel in matters related to patient experience and quality of care according to new data released by Hospital Compare from its Hospital Consumer Assessment of Healthcare Provider and Systems (HCAHPS) surveys.
The website, paid for and managed by the U.S. Centers for Medicare & Medicaid Services (CMS), regularly measures and rates the performance of more than 4,000 Medicare-certified hospitals across the country in categories ranging from doctor and nurse communication to responsiveness and cleanliness.
Memorial Healthcare once again outperformed several mid-Michigan hospitals in most of the 10 categories Hospital Compare assesses. In the “Cleanliness” category specifically, Memorial Healthcare also performed better than many national health organizations, including Mayo Clinic and John’s Hopkins. The hospital’s grades also exceeded the national average in categories like “Communication with Nurses,” “Responsiveness of Staff” and “Care Transitions.”
“Patient care and safety are personal matters for our staff and providers, because we know going above and beyond expectations leads to better patient care and healthier outcomes for the individuals we treat throughout our community and beyond,” said Brian Long, FACHE, president and CEO of Memorial Healthcare. “Even with high demand for services during the COVID-19 pandemic, our efforts in creating the best patient experience possible continue to shine.”
Earlier this year, Memorial Healthcare become the only hospital in mid-Michigan to receive both an ‘A’ rating in the Leapfrog Hospital Safety Grade and four stars from CMS. The hospital was also recognized recently by Newsweek as a 2020 Best Maternity Care Hospital – one of just 10 hospitals in Michigan to receive this honor. Additionally, Memorial Healthcare received the Excellence and Improvement in Maternity Care Award from The Economic Alliance for Michigan – one of just 16 hospitals in Michigan to receive this honor.
About Memorial Healthcare
Memorial Healthcare is an independent, community non-profit hospital with 161 beds and a medical staff of more than 200 physicians and advanced practice providers. Memorial is the sole hospital in Shiawassee County, serving a population of approximately 68,000 with an expanded footprint in Genesee, Saginaw, Bay, and Clinton counties. With a medical staff of over 200 and more than 1,200 employees, Memorial Healthcare’s mission rings true today, as it did in 1921 when it opened its doors, to promote health and wellness through quality compassionate healthcare with a commitment to service excellence, teamwork, and innovation.