Per the extension of Governor Whitmer’s Executive Order, visitation to our Long-Term Care and Assisted Living facilities has been restricted through September 30, 2020.


We understand that this is a challenging and stressful time. Memorial Healthcare is committed to providing our patients, staff and visitors with the highest quality care and safety in our facilities. Our greatest responsibility is the health and safety of our patients, staff and community. With the ongoing COVID-19 (Coronavirus) pandemic, we recognize the growing uncertainty and anxiety in our community. That’s why we are committed to keeping you informed and prepared.

We continue to work closely with the Shiawassee County Health Department, closely following updates and guidance from the Center for Disease Control (CDC), World Health Organization (WHO), and state organizations including the Michigan Department for Health and Human Services. As your healthcare provider we remain committed to providing you the highest quality care as we continue the process of implementing additional measures of prevention and containment of COVID-19. We ask that you continue to follow our website and social media channels to stay up-to-date on any new developments.


FREQUENTLY ASKED QUESTIONS


CAN I VISIT A MEMORIAL HEALTHCARE PATIENT?

To protect the health of our communities and as a safety precaution to prevent the risk of spreading COVID-19, we continue with temporary visitor restrictions. At this time, Memorial Healthcare allows one healthy visitor at a time for our admitted patients daily from 3 pm to 7 pm. It is extremely important that you click here to read our full visitation policy which includes how to enter the hospital, visitor health screenings, wearing of face masks, and more. We’ve also included information on continued restrictions in our provider offices, outpatient clinics and Emergency Department. Our commitment to health and safety remains our highest priority. We’ll continue to monitor the risk of COVID-19 and will adjust visitor restrictions as necessary. Thank you for your help in keeping our patients and employees safe.


COVID-19 TESTING OPTIONS AT MEMORIAL HEALTHCARE

Drive-Thru Testing:

  • Located at the Memorial Healthcare Foundation parking lot, 1637 W. Main Street (M-21)
  • Hours are Monday – Saturday from 11 am to 7 pm
  • Appointments are encouraged but not required
  • Available to those interested in a COVID-19 diagnostic test for:
    • Screening
    • Those experiencing mild to moderate symptoms (fever, cough, muscle aches, headache, new loss of taste or smell, shortness of breath or difficulty breathing, chills, fatigue, sore throat, congestion or runny nose, nausea or vomiting, diarrhea)
    • Those who have a known or suspected exposure
  • A provider order is highly recommended. However, Memorial Healthcare is prepared to assist with an order if needed
  • Results generally in 24-72 hours via the Memorial Healthcare online patient portal (click here to register for the portal; don’t delay this registration)

COVID-19 Antibody Testing:

  • A COVID-19 antibody test is available at Memorial Healthcare for $50 (self-pay). The antibody test does not require an order from a healthcare provider.

COVID-19 Testing for Employers:

  • Memorial Healthcare is also offering antibody testing on a larger scale to employers seeking to have employees tested before they return to work.

For social distancing purposes, please call (989) 729-6422 to schedule an appointment or click here to submit a request for a return telephone call at your convenience. 


MEMORIAL MEDICAL ASSOCIATES PROVIDER OFFICES

Clinical services in all Memorial Healthcare employed provider offices have expanded for in-person visits. We also continue to offer telemedicine visits. Please contact your provider for additional information.

 

HAVE A COVID-19 QUESTION FOR THE MEMORIAL HEALTHCARE EXPERTS?

Memorial Healthcare is pleased to offer “Community Conversations” to answer your COVID-19 questions! If you would like to submit a question, please complete the form below. We will do our best to answer all questions through our weekly broadcast or in one of our FAQ updates.

Do You Have a COVID-19 Question for the Experts at Memorial Healthcare? Submit Your Question Below!

 


FREQUENTLY ASKED QUESTIONS

WHAT IS COVID-19?

Coronavirus disease 2019, or COVID-19, is a respiratory disease caused by a novel coronavirus. COVID-19 has been detected in more 100 locations internationally, with more than 1,000 cases in the United States including Michigan. It has been declared a pandemic by the World Health Organization and the State of Michigan has been declared in an emergency state. For more information from the State of Michigan click here.

HOW IS COVID-19 SPREAD?

The CDC believes the virus spreads in two ways:

  • Through respiratory droplets created when an infected person coughs or sneezes in proximity (within approximately 6 feet) of others;
  • Touching a surface or object that has the virus on it and then touching your own mouth, nose, or eyes (this method is not believed to be a main cause for the spread of the virus)

WHAT ARE SOME OF THE SYMPTOMS OF COVID-19?

According to the CDC, common symptoms of COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • New loss of taste or smell
  • Chills
  • Muscle or body aches
  • Headaches
  • Fatigue
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

In the most severe occurrences, patients have experienced pneumonia in their lungs, multi-organ failure and death.

Symptoms of COVID-19 may appear anywhere between 2 and 14 days after exposure to the virus. According to the CDC, older individuals, those with pre-existing health conditions (such as heart disease, diabetes, or lung disease), and people with compromised immune systems may be at greater risk for severe illness from the virus.

I AM EXPERIENCING SYMPTOMS AND THINK I MAY HAVE COVID-19. WHERE SHOULD I GO?

Anyone experiencing mild to moderate flu-like symptoms (fever, cough, chills, muscle aches, headache, new loss of taste or smell) are asked to contact their healthcare provider for guidance. Anyone experiencing more severe symptoms, such as extreme shortness of breath, is asked to call 9-1-1 or proceed directly to the Emergency Department. If possible, individuals are asked to contact the Emergency Department at (989) 723-5211, prior to their arrival.

SHOULD I RESCHEDULE OR CANCEL MY APPOINTMENT AT MEMORIAL HEALTHCARE?

Clinical services in all Memorial Healthcare employed provider offices have expanded for in-person visits. We also continue to offer telemedicine visits. Please contact your provider for additional information.

WHERE CAN I GET THE LATEST NEWS AND INFORMATION ABOUT COVID-19?

Information about COVID-19 is evolving daily. To learn the most up-to-date information about COVID-19, we recommend these resources:

If you are planning to travel overseas, please visit the CDC travel site.

WHO IS AT THE GREATEST RISK FOR CONTRACTING COVID-19?

The elderly and people with chronic health conditions or weak immunity should take extra precautions.

HOW CAN I HELP STOP THE SPREAD OF THE DISEASE?

To help contain the spread of all germs, including influenza and COVID-19, the best defense is to wash your hands thoroughly and regularly, avoid touching your face, and be sure to cover your cough or sneeze. Use extra precautions when touching common surfaces such as doorknobs and handrails, and disinfect surfaces regularly.

PREVENTION

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue.
  • Clean and disinfect frequently touched objects and surfaces.