MEMORIAL HEALTHCARE IS KEEPING YOU SAFE

For nearly 100 years, Memorial has been here in service of our community’s health and safety. As Michigan slowly and safely gets back to work, we are pleased to re-open our doors and welcome back our valued patients.

Your health and safety remain our greatest priority. In order to provide you with the world-class quality care you expect from Memorial, we have been busy making updates to our facilities, procedures and policies to ensure your safety during your next visit.

Since mid-March, all non-essential healthcare services were temporarily suspended across Michigan to help slow the spread of COVID-19, reserve necessary medical equipment and space to manage the pandemic, and ensure our frontline workers would have adequate personal protective equipment during the shortages. As a result, non-urgent surgeries, screenings, tests, and visits were postponed.

Today, our trusted team is working through our backlog of appointments and procedures to prioritize those whose needs are most urgent. Our dedicated providers and clinical staff are finding new ways to use technology and extend hours in order to see more patients. And now we can happily say, the doctor is (back) in.

Call your provider today to make an appointment.


CHANGES AT MEMORIAL HEALTHCARE:

Guided by our respected infection-prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), you should expect some changes during your next visit. Come back to this page often for the latest information on our evolving safety policies.

Please understand that while some changes may pose a minor inconvenience in the near term, they have been put in place for your protection. Thank you for your patience and compliance.


BEFORE YOUR VISIT:

SCHEDULING: When scheduling your next appointment, your provider’s office will help determine if your visit would be best facilitated through a virtual telemedicine visit, or in-person at one of our offices. We have expanded the use of telemedicine and most patients find them to be a convenient and efficient way to see their own provider and get the necessary personal care they are seeking. Please contact your Memorial Healthcare provider to schedule your next appointment.

COVID-19 SCREENING:  At the time of scheduling, all patients will be asked a series of screening questions to determine your risk for COVID-19. This screen allows our providers and staff to better prepare for your arrival and to meet your specific needs.

LABORATORY/DIAGNOSTIC IMAGING WAIT TIMES: With the increase in services, our laboratories and diagnostic imaging locations have seen exceptionally high volumes. Please consider visiting one of our satellite offices for faster service. Appointments are highly encouraged for needs whenever possible. This helps us ensure you can be seen in a timely manner and that we can better manage social distancing within our facilities.

Wait times for walk-ins may be longer than usual. Additionally, you may be asked to wait in your vehicle or another alternate location to limit the number of people in our waiting rooms.

SURGICAL TESTING: All surgical patients will be required to have a COVID-19 PCR test prior to their procedure, regardless of whether or not they have symptoms.

VISITOR AND COMPANION RESTRICTIONS: Memorial Healthcare allows one healthy visitor at a time to our admitted patients from 3:00 pm to 7:00 pm daily. For a complete listing of visitation guidelines, click here.

SPECIFIC LOCATION INFORMATION:

  • Laboratory & Diagnostic Imaging (x-ray):
    • Patients are allowed one caregiver for OB appointments and one caregiver for those under 18 years of age
    • All patients are screened at time of registration
    • Patients are given a mask if they do not have one
    • Patients are asked to hand sanitize upon entry
    • Waiting rooms have very limited seating for social distancing; patients may be asked to leave their cell phone number and wait in their car
    • Enhanced cleaning process including, but not limited to: cleaning of chairs and equipment after every patient use.
    • Staff may be wearing enhanced personal protective equipment at times
    • Click here for laboratory locations and hours of service
    • Click here for diagnostic imaging locations and hours of service

 

  • Outpatient Physical/Occupational/Speech Therapy, Cardiac Rehabilitation, Health & Fitness:
    • Patients are screened daily for symptoms including temperature checks
    • Each piece of exercise equipment (tables, weights, etc.) are thoroughly disinfected after each use
    • Patient volume is restricted to ensure adequate space for comfortable social distancing
    • The gym is disinfected daily
    • All new patients are being screened via a phone call prior to their appointment and will receive screening including temperature checks at each visit

 

  • Surgery & Endoscopy: 
    • Patients are allowed to bring one caregiver
    • All scheduled patients will be tested for COVID-19 prior to their procedure date

 

  •  Registration:
      • All scheduled patients will be screened at the time of booking appointment
        • Patients are advised of any prep procedures and when to be at their appointment
      • If a patient has an appointment with Diagnostic Imaging, they will be directed to that department
      • If a patient has an appointment with our main laboratory, they are being directed to the Cashier’s Office
        • Patient will be checked in, consent obtained and payment taken if needed
        • Patient will be directed to the Laboratory
        • A laboratory  team member will check the schedule and process the scheduled patient as priority over walk-in patients
      • If no appointment:
        • All patients will be directed to the Registration area
        • All patients will be screened at the time they are called into the registration area
        • Patients are provided a mask if they do not have one
        • Patients are asked to hand sanitize
        • Patients may be asked to leave their cell phone number and return to car during high volumes
        • Suites are cleaned between patients including signature pads and desk areas
        • Patients will be sent to departments following standard protocols

WHAT TO EXPECT AT YOUR NEXT VISIT:

FACE MASKS: All patients, caregivers, and employees will wear a face mask while in any Memorial Healthcare facility. If you have a face mask, you may bring your own. If you don’t have one, a mask will be provided to you.

ENHANCED CLEANING OF HIGH-CONTACT AREAS: Areas such as waiting rooms, lobbies, and restrooms are cleaned often, with special attention to frequently touched surfaces such as doorknobs, armrests, and handrails. All exam rooms are fully cleaned and disinfected between patients.

SOCIAL DISTANCING: Many locations will have a physical barrier at patient contact locations, and new markers on the floors will show where people should stand for check-in and check-out. We have rearranged furniture in waiting areas to maximize space between patients, and we are scheduling appointments to reduce the number of people in our facilities at all times.

PATIENT FLOW: Many of our Memorial Medical Associates offices have altered the flow of traffic to adhere to social distancing guidelines.

HAND SANITIZER: Everyone is asked to sanitize their hands when they enter the building. Hand sanitizer is available at each entrance and at numerous locations throughout each building.


COVID-19 TESTING & PATIENT CARE:

We are isolating patients who have tested positive or shown symptoms of COVID-19 to specific treatment areas, and we have care teams assigned only to COVID-19 patients. Employees working in COVID-19 care and screening areas are required to wear personal protective equipment (PPE) including masks, gloves, gowns, and eye protection. Our staff is trained in the proper use of PPE, and we are experts in patient safety.