Memorial Healthcare is Keeping you Safe

For nearly 100 years, Memorial has been here in service of our community’s health and safety. As Michigan slowly and safely gets back to work, we are pleased to re-open our doors and welcome back our valued patients.

Your health and safety remain our greatest priority. In order to provide you with the world-class quality care you expect from Memorial, we have been busy making updates to our facilities, procedures and policies to ensure your safety during your next visit.

Since mid-March, all non-essential healthcare services were temporarily suspended across Michigan to help slow the spread of COVID-19, reserve necessary medical equipment and space to manage the pandemic, and ensure our frontline workers would have adequate personal protective equipment during the shortages. As a result, non-urgent surgeries, screenings, tests, and visits were postponed.

Today, our trusted team is working through our backlog of appointments and procedures to prioritize those whose needs are most urgent. Our dedicated providers and clinical staff are finding new ways to use technology and extend hours in order to see more patients. And now we can happily say, the doctor is (back) in.

Call your provider today to make an appointment.


CHANGES AT MEMORIAL HEALTHCARE

Guided by our respected infection-prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), you should expect some changes during your next visit. Come back to this page often for the latest information on our evolving safety policies.

Please understand that while some changes may pose a minor inconvenience in the near term, they have been put in place for your protection. Thank you for your patience and compliance.


BEFORE YOUR VISIT:

SCHEDULING: When scheduling your next appointment, your provider’s office will help determine if your visit would be best facilitated through a virtual telemedicine visit, or in-person at one of our offices. We have expanded the use of telemedicine in the last weeks and most patients find them to be a convenient and efficient way to see their own provider and get the necessary personal care they are seeking. Please contact your Memorial Healthcare provider to schedule your next appointment.

COVID-19 SCREENING:  At the time of scheduling, all patients will be asked a series of screening questions to determine your risk for COVID-19. This screen allows our providers and staff to better prepare for your arrival and to meet your specific needs.

LABORATORY/DIAGNOSTIC IMAGING WAIT TIMES: With the increase in services, our laboratories and diagnostic imaging locations have seen exceptionally high volumes. Please consider visiting one of our satellite offices for faster service. Appointments are highly encouraged for needs whenever possible. This helps us ensure you can be seen in a timely manner and that we can better manage social distancing within our facilities.

Wait times for walk-ins may be longer than usual. Additionally, you may be asked to wait in your vehicle or another alternate location to limit the number of people in our waiting rooms.

SURGICAL TESTING: All surgical patients will be required to have a COVID-19 PCR test 1-2 weeks prior to their procedure, regardless of whether or not they have symptoms.

VISITOR AND COMPANION RESTRICTIONS: Strict visitor restrictions remain in place for all Memorial Healthcare facilities. Under the Executive Order from the Governor of the State of Michigan, Memorial Healthcare is closed to all visitors at this time. If the patient is a minor or needs assistance, one supporting companion may be permitted. Please speak with your providers office at the time of scheduling.


WHAT TO EXPECT AT YOUR NEXT VISIT:

FACE MASKS: All patients, caregivers, and employees will wear a face mask while in any Memorial Healthcare facility. If you have a face mask, you may bring your own. If you don’t have one, a mask will be provided to you.

ENHANCED CLEANING OF HIGH-CONTACT AREAS: Areas such as waiting rooms, lobbies, and restrooms are cleaned often, with special attention to frequently touched surfaces such as doorknobs, armrests, and handrails. All exam rooms are fully cleaned and disinfected between patients.

SOCIAL DISTANCING: Many locations will have a physical barrier at patient contact locations, and new markers on the floors will show where people should stand for check-in and check-out. We have rearranged furniture in waiting areas to maximize space between patients, and we are scheduling appointments to reduce the number of people in our facilities at all times.

PATIENT FLOW: Many of our Memorial Medical Associates offices have altered the flow of traffic to adhere to social distancing guidelines.

HAND SANITIZER: Everyone is asked to sanitize their hands when they enter the building. Hand sanitizer is available at each entrance and at numerous locations throughout each building.


COVID-19 TESTING & PATIENT CARE:

We are isolating patients who have tested positive or shown symptoms of COVID-19 to specific treatment areas, and we have care teams assigned only to COVID-19 patients. Employees working in COVID-19 care and screening areas are required to wear personal protective equipment (PPE) including masks, gloves, gowns, and eye protection. Our staff is trained in the proper use of PPE, and we are experts in patient safety.