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Quality and Safety

Our Commitment to Quality and Safety

Healthcare is changing rapidly, and at Memorial Healthcare, we are prepared to lead that change.

Memorial Healthcare is prepared to lead the change with quality, safety, and service being the cornerstone of our mission. We seek to provide high-quality, high-value patient centered care supported by compassionate service. Our staff is provided with tools, technologies, and resources to deliver the best care possible to all patients. Physicians, nurses, and staff are focused on continually improving patient safety and the quality of care. We are committed to always doing what is right for our patients, our employees, and the communities we serve.

At Memorial Healthcare, we have a strong track record of patient safety, including recently becoming the only mid-Michigan hospital to receive both an ‘A’ rating from The Leapfrog Group and four stars from the Centers for Medicare and Medicaid Services. These types of accolades show that patients can be confident in the safety and quality of their treatment at Memorial Healthcare.

Michigan Health and Hospital Association (MHA)

Memorial Healthcare voluntarily participates in MHA programs to improve the safety and quality of healthcare. Doctors, nurses, and hospital leaders are working to identify and share best practices around the state, nation, and world to make sure patients receive the best care possible. MHA has partnered with Illinois and Wisconsin Health and Hospital Associations, forming the Great Lakes Partners for Patients.

The focus of Great lakes Partners for Patients is:

  • implementing patient and family engagement
  • enhancing antimicrobial stewardship
  • build cultures of high reliability
  • reduce readmissions
  • address the following types of inpatient harm:
    • adverse drug events
    • central line-associated blood stream infections
    • catheter-associated urinary tract infections
    • Clostridium difficile bacterial infection
    • injury from falls and immobility
    • pressure ulcers
    • sepsis and septic shock
    • surgical site infections
    • Venous thromboembolism
    • Ventilator-associated events
    • Readmissions

Michigan Surgical Quality Collaborative (MSQC)

MSQC is a sponsorship of Blue Cross Blue Shield, focused on real-world improvement in surgical outcomes. Healthcare organizations share their data and ideas and MSQC analyzes the issues, identifies best practices, and disseminates the information. Members of MSQC collaborate and utilize the resources and toolkits provided.

Michigan Arthroplasty Registry Collaborative Quality Initiative (MARCQI)

MARCQI is a group, supported by Blue Cross Blue Shield of Michigan and Blue Care Network, that includes orthopedic surgeons and medical professionals that are dedicated to improving the quality of care for patients undergoing hip and knee replacement procedures in Michigan. The focus of MARCQI is to improve quality, patient safety, reduce complications, and reduce the cost of this care in the state of Michigan.

Public Notice – Concerns About Patient Care and Safety

The Joint Commission on Accreditation of Healthcare Organizations will conduct unannounced surveys of Memorial Healthcare. The purpose of the survey is to evaluate the organizations compliance with nationally established Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded the organization.

Joint Commission standards deals with organization quality, safety of care issues and the safety of the environment in which care is provided. Anyone believing that their concerns about patient care and safety in the hospital have not been addressed by the hospital may contact Joint Commission in one of the following ways:


At, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.

In Writing:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

(630) 792-5636

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