At Memorial Healthcare, we are committed to providing our patients with the best care possible in an environment that is supportive of their needs, understanding of their situation and welcoming of family and friends. We care strongly about how we provide services and conduct our business.
As you travel throughout our hospital and satellite facilities, we hope it is evident that we have been successful in reaching our clinical and service excellence goals. All of our employees, physicians and volunteers strive to offer the highest quality, compassionate care and service to our patients and their families.
Memorial Healthcare is currently ranked #1 in the State of Michigan for its patient engagement efforts and ranked #28 out of the 3.077 hospitals surveyed. This designation recogizes Memorial's low-readmission rates and high patient satisfaction scores, as well as the organization's use of technology for patient engagement and electronic health and medical records.
To comment about your recent experience, you can call our
Patient Advocate at 989-729-4960 or 1-800-206-8706, ext. 1960.
Public Notice - Concerns About Patient Care and Safety
Thank you for choosing Memorial Healthcare for your care. If you have any questions about the quality or safety of care at Memorial, please contact our Patient Advocate, Whitney Perez, at (989) 729-4960 or hospital administration at (989) 729-4801.
The Joint Commission on Accreditation of Healthcare Organizations will conduct unannounced surveys of Memorial Healthcare. The purpose of the survey is to evaluate the organization’s compliance with nationally established Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded the organization.
Joint Commission standards deal with organization quality, safety of care issues and the safety of the environment in which care is provided. Anyone believing that their concerns about patient care and safety in the hospital have not been addressed by the hospital may contact Joint Commission in one of the following ways:
Online: Submit a new patient safety event or concern. Submit an update to your incident. (You must have your incident number) Email: firstname.lastname@example.org
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181